Billing
Fix payment, checkout, plan updates, and trial issues on Social0 cloud billing.
Overview
Cloud billing runs through our payment provider (Stripe and/or Dodo, depending on region and checkout). Most billing UI lives at Dashboard → Billing on social0.app.
Start here: Billing FAQ · Plans · Fair usage.
Payment blocked or checkout fails
| Symptom | Likely cause | Fix |
|---|---|---|
| Checkout never loads / spinner forever | Ad or tracker blocker | Disable adblock for social0.app and the payment provider domain; try another browser |
| Card declined | Bank or card rules | Try another card; contact your bank; ensure billing country matches card |
| 3-D Secure / authentication loop | Popup blocked | Allow popups; complete bank verification |
| Discount or coupon fails | Code expired or wrong plan | Re-enter code on checkout; confirm the code applies to the plan you chose |
Blank or broken billing page
- Hard refresh Dashboard → Billing
- Disable adblock and privacy extensions
- Sign out and sign in again
- Try a different browser or network
If the page loads but plan is wrong, wait a few seconds after payment and refresh again (webhook delay).
Plan not updating after payment
Normal flow:
- Choose plan and complete checkout with payment provider
- Return to Social0 — plan should show active
If it still shows Free or the old plan after ~1 minute:
- Refresh Billing
- Confirm the charge email matches your Social0 account email
- Email support@social0.app with charge date and receipt (no full card number)
See Billing FAQ — charged but plan didn’t update.
Trial / subscription ended — posts fail with "Payment required"
When a paid subscription ends (or free lifetime posts are exhausted), publish/schedule can fail with a payment-required style message.
- Dashboard → Billing — upgrade or add payment method
- Confirm plan shows active (or free posts remaining on Free)
- Retry the failed post from Posts
- Retry failed posts from Posts after the plan is active
Details: Billing FAQ — trial ended.
Cancel, change plan, refunds
- Change plan: Billing page → select another plan
- Cancel: Manage subscription on Billing (may redirect to payment provider)
- Refunds: Policy in Terms and social0.app/terms. Contact support with account email and reason.
After cancel, you keep access until the period ends, then drop to Free (up to 3 accounts, 10 lifetime posts).
Tips
- Keep your payment method current so your plan does not lapse unexpectedly
- Teams collaboration requires Pro on the owner’s workspace — Teams
- Usage limits (accounts, Free lifetime posts) are plan-based — Plans · Fair usage