Support

Overview

Social0 is hosted at social0.app. Email our team for account, billing, connections, posting, and API key issues. The more context you give us, the faster we can help.

Cloud (social0.app)

For account, billing, connections, posting, API keys, and dashboard issues on the hosted product:

• Email: support@social0.app
• Feedback & ideas: Dashboard → Feedback — best for feature requests and product discussion, not urgent account fixes

We do not offer Discord or live chat for cloud support. Email is the official channel.

How to ask for help

Copy this template into your email or GitHub issue:

Goal: What you were trying to do (e.g. connect Instagram, publish to LinkedIn, upgrade plan)

What I tried: Steps you already took (disconnect/reconnect, new API key, different browser, etc.)

Environment:
- Hosted at social0.app
- Browser and OS (e.g. Chrome 128 on macOS)
- CLI/MCP/API if relevant (command or tool name, --json output redacted)

Result: What happened — exact error message, screenshot, or HTTP status + x-request-id if API

For API problems, include the x-request-id response header when you have it. See API errors.

Billing and refunds

Plan changes, failed charges, trials, and cancellations: start with Billing FAQ and Plans.

Refund policy and payment terms are in our Terms and on social0.app/terms. For refund requests, email support with your account email and charge date.

Troubleshooting first

Many issues are fixed without waiting on us:

• Troubleshooting hub — login, OAuth, billing, limits, uploads, known issues
• MCP troubleshooting — connector auth, media, publish status
• Connecting accounts — plan required, per-platform setup

If you still need help after those pages, contact us with the template above.