Troubleshooting
Troubleshooting
Fix common Social0 issues on social0.app — links to focused guides.
Overview
Use this hub when something does not work as expected on the hosted product at social0.app.
Cloud (social0.app)
You use the hosted dashboard at social0.app. Start with the topic that matches your symptom:
| Topic | When to open it |
|---|---|
| Activation & login | Verify link expired, cannot sign in, Google vs email, password reset |
| OAuth & connect | Platform connect failed, invalid state, popup blocked, reconnect |
| Billing | Payment blocked, blank billing page, plan not updating, trial ended |
| Account limits | Max accounts reached, free post quota used up |
| Uploads & media | File too large, wrong type, video metadata, upload stuck |
| Known issues | Workarounds for recurring product quirks |
Also useful:
- Connecting accounts
- Billing FAQ
- MCP troubleshooting — remote connector or
npx @social0/mcp - Support — email template and when to contact us
Quick checks
- Plan / quota OK? Free allows up to 3 accounts and 10 lifetime posts. See Account limits and Plans.
- Connection healthy? Dashboard → Connections — reconnect if expired.
- Multi-platform publish? Poll job status until terminal;
partialmeans some platforms failed. See Known issues. - API or CLI? Use account UUIDs in
platforms, not platform names. See API errors.
Still stuck?
Email support@social0.app with the how to ask template. Include x-request-id for API failures.