Troubleshooting
Activation & login
Fix sign-in, email verification, password reset, and session issues on Social0.
Overview
Social0 supports Google sign-in and email + password. Email sign-up requires a one-time verification code. Password reset uses a 6-digit code sent to your inbox. Most login problems on cloud are expired codes, wrong email, or using Google when you signed up with email (or the reverse).
Expired or invalid verify link / code
When you sign up with email, we send a 6-digit code. Codes expire after a while for security.
| Symptom | Fix |
|---|---|
| "Invalid or expired code" on verify | Click Resend code on the verify page and enter the new code promptly |
| Old link from email does not work | Open the sign-in page, sign in with email if you already verified, or sign up again with the same email if you never finished |
| No email arrived | Check spam and Promotions (Gmail). Wait a minute, then Resend code. Confirm the address you typed at sign-up |
Full walkthrough: Verify your email.
Cannot log in
| Symptom | Likely cause | Fix |
|---|---|---|
| Wrong password | Typo or old password | Use Forgot password → Reset password |
| "No account" / sign-in fails | Signed up with Google | Use Continue with Google instead of email/password |
| Google works but email does not | Account is Google-only | Sign in with Google, or set a password in Dashboard → Settings if the product offers it |
| Email works but Google does not | Account is email-only | Use email sign-in, not Google |
Google vs email
- Google: One-click sign-in; no Social0 password unless you add one later in Settings.
- Email: Name, email, password at sign-up, then verify email before onboarding.
If you forgot which you used, try Google first if you usually use Google elsewhere for that email address.
Forgot password
- Sign-in page → Forgot password
- Enter the email on your Social0 account
- Enter the 6-digit code from email on Reset password
Details: Forgot password.
Tips
- Use a private/incognito window only to rule out extensions — then sign in normally once it works.
- Clear site data for social0.app only as a last step; you will need to sign in again.
- For API/CLI auth issues (401), see API authentication — that is separate from dashboard login.